Legal information

Refund & Cancellation Policy

Important conditions for room requests, advance payments and voluntary donations.

Important

The required 50% booking advance is non-refundable after booking confirmation. Voluntary donations are also non-refundable after acknowledgement.

1. Booking advance

After the Trust office approves availability, 50% of the room charges is required to confirm the booking. The advance is non-refundable in case of cancellation, no-show or shortened stay.

2. Cancellation

A booking may be cancelled by informing the Trust office. No separate cancellation fee is charged beyond the non-refundable advance.

3. Date change

One date change may be considered subject to availability and office approval. Requests should normally be made at least 48 hours before check-in.

4. Trust-initiated cancellation

If the Trust cancels due to safety work, maintenance, emergency or force majeure, rescheduling options will be discussed directly.

5. Donations

Voluntary donations are final after receipt and acknowledgement.

6. Questions

Write to trust@malisamajsundhamata.org or use the Contact page.